The length of time that the queueing party remained in the queue.  enteredQueue  is a UTC date in  ISO 8601  format. The time when the interaction entered the queue. Possible values are:  ACD  or  Virtual.ĮnteredQueue. The name of the queue, as configured in the Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet in the Vonage Contact Center (VCC) admin portal. "interactionGuid": "59dd36eb-2b2e-5c1a-b5cf-37cd6033ef93",Įach queue activity item in the collection contains the following parameters: Success response code and parameters  in Responses (Insights Stats API) apply to a successful response. Results are sorted by the time that interactions entered queues and then by queue name in ascending order. (This value does not appear in the response.) The time at which the record was updated and a new version of the queue activity became available over this endpoint. No further updates relating to the queue activity are expected. This includes work done by agents who are handling the queue entry. The time at which the queue activity item was finalized (value of completedAt in response). The time at which the queue was exited ( enteredQueue + queueDuration values in response. The time at which the queue was entered (value of enteredQueue in response). Responses to the  GET /wfm/queue-activity return a collection of queue activity items for the specified time period.ÂĪ queue activity item will be returned if any of the following times fall within the search window defined by the start and end parameters: Curl  -L  -X  GET  "  \ -H  "Authorization: bearer "  \ -H  "Accept: application/3+json"
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